Company Description:
Nestbox AI is a leading technology company headquartered in New York and Toronto. We are at the forefront of the third wave of generative AI, enabling enterprise clients to bring their custom AI visions to life quickly and securely. Our platform is revolutionizing industries such as technology, finance, healthcare, and education. At Nestbox AI, we are committed to Responsible AI practices to ensure that our solutions are safe, inclusive, and ethically sound. Join us in shaping the future of generative AI!
Job Description:
We are seeking a highly motivated and customer-centric individual to join our dynamic, inclusive and rapidly expanding team in our B2B Generative AI Company. As a Customer Success Manager, you will be responsible for building strong relationships with our enterprise clients and ensuring their success and satisfaction with our generative AI solutions. You will serve as the primary point of contact for our customers, working closely with them to understand their unique needs, provide guidance, and deliver exceptional service throughout their journey with us.
Location: New York, NY or Remote
Responsibilities:
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Develop and nurture long-term relationships with enterprise clients, acting as their trusted advisor and advocate within Nestbox AI.
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Collaborate with internal teams, including sales, product, and engineering, to ensure successful implementation and onboarding of our generative AI solutions.
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Understand customer requirements and goals, and proactively identify opportunities for driving value and delivering positive outcomes.
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Conduct regular business reviews with clients, providing insights, recommendations, and best practices to optimize their use of our generative AI platform.
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Address customer inquiries, concerns, and escalations in a timely and professional manner, ensuring a high level of customer satisfaction.
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Monitor customer health and engagement metrics, and take proactive measures to prevent churn and increase adoption.
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Serve as the voice of the customer within Nestbox AI, providing feedback and insights to improve our products and services.
Requirements:
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Bachelor's degree in a relevant field.
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Minimum of 3 years of experience in a customer-facing role, preferably as a Customer Success Manager with an AI focus or similar.
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Strong understanding of B2B technology solutions, with a background in AI or machine learning being a plus.
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Excellent interpersonal and communication skills, with the ability to build rapport and effectively collaborate with clients and internal teams.
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Proven track record of managing and growing customer accounts, driving adoption, and achieving customer success metrics.
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Analytical mindset with the ability to leverage data and metrics to drive insights and decision-making.
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Passion for AI technology and a desire to stay at the forefront of industry trends and advancements, particularly in the realm of LLMs and generative AI.
Compensation and Benefits:
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Competitive salary and benefits package, including equity.
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Employer-covered medical plans, dental, vision, and life insurance.
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401k plan with employer matching.
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A flexible, inclusive, and collaborative work environment.
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Opportunity to work with a talented and passionate team in an exciting and rapidly growing industry
